Privacy Policy

1. Who We Are

SiteDoneFast is a fixed-price website design and development service operated by TechnoCrackers, a WordPress development and SEO agency based in Ahmedabad, Gujarat, India.

In this policy, “SiteDoneFast,” “we,” “us,” and “our” refer to the SiteDoneFast service and its operator.

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@sitedonefast.com.

2. Information We Collect

We collect information that you provide directly to us, information generated when you use our website, and information necessary to deliver our services.

Information you provide

When you submit our Get Started enquiry form, we may collect:

• Your full name and business name.
• Your work email address and phone number, if provided.
• Your current website address.
• Your selected website package.
• Information about your hosting arrangements.
• Your project description, requirements, and other information you choose to share.

Project materials and account access

If you become a client, we may receive website copy, photographs, logos, brand assets, business information, and other materials required to build your website.

We may also receive website, hosting, domain, or other account access when necessary to perform the agreed work. Please provide access through an appropriate secure method and do not send payment card details or unrelated sensitive information through ordinary email.

Payment information

We may receive payment confirmations, transaction references, billing details, and other information necessary to manage invoices and payments.

Payments may be processed by third-party payment providers. Payment information submitted directly to those providers is subject to their own privacy policies and security practices. We do not intentionally store complete payment card details on our own systems.

Website usage information and cookies

When you visit our website, certain technical information may be collected, such as your browser type, device information, pages visited, referring website, and approximate location derived from your internet connection.

We may use essential cookies and, if enabled, analytics or other website technologies to understand website usage and improve our services. The information collected depends on the tools enabled on our website and your browser settings.

3. How We Use Your Information

We use personal information for the following purposes:

• To review and respond to enquiries.
• To recommend an appropriate package and confirm project scope, pricing, and delivery arrangements.
• To build, launch, maintain, and support websites you purchase from us.
• To communicate with you about your project, invoices, payments, and requested services.
• To provide optional services you purchase, including hosting, Website Care, SEO, Google Business Profile management, and blog content.
• To troubleshoot technical problems, maintain security, and improve our website and services.
• To maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

We may send service-related emails necessary to manage an enquiry or project. We will not send promotional marketing emails unless we have an appropriate legal basis and any required consent. Where applicable, you may opt out of marketing emails using the unsubscribe instructions provided or by contacting us.

Opting out of marketing communications does not prevent us from sending essential service or transactional messages.

4. How We Share Information

We do not sell personal information.

We may share information with third-party service providers when reasonably necessary to operate our business and deliver our services. These may include:

• Website hosting and infrastructure providers.
• Business email and communication providers.
• Payment processors and invoicing services.
• Website analytics and security providers, where used.
• Domain registrars and other technical providers needed for your project.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or safety concerns.

We limit the information shared with service providers to what is reasonably necessary for the relevant purpose. Providers may process information under their own privacy terms and applicable contractual obligations.

5. International Data Processing

SiteDoneFast is operated from India. Depending on the services and providers we use, your information may be stored or processed in India or other countries where those providers operate.

Different countries may have different data protection laws. Where applicable, we will take reasonable steps to protect personal information and comply with relevant requirements governing international data transfers.

If you provide access to a website or hosting account, the location of that account’s servers and its provider’s processing arrangements may also affect where project information is stored.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to legal, accounting, security, and dispute-resolution requirements.

Our general retention approach is:

• Enquiries: We generally retain enquiry information for up to 24 months after our last meaningful communication if no project proceeds, unless a longer period is reasonably necessary.
• Client project files: We generally retain project materials and relevant working files for up to 12 months after project completion, unless a longer period is agreed or needed for support, legal obligations, or dispute resolution.
• Financial and transaction records: We retain invoices, payment records, and related financial documents for the period required by applicable law.
• Website and security logs: These may be retained for the period reasonably necessary for security, troubleshooting, and operational purposes.

Retention periods may vary depending on the nature of the information and the circumstances. We may delete or anonymize information when it is no longer needed, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on the laws that apply to you, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal information.

You may submit a privacy request by emailing hello@sitedonefast.com. Please identify the information or request involved so we can respond appropriately. We may need to verify your identity before taking action.

We will handle requests in accordance with applicable law. Some information may need to be retained where legally required or where a valid exception applies.

If you are located in a US state with an applicable consumer privacy law, you may have additional rights, subject to that law’s requirements and exceptions. These may include rights relating to access, deletion, correction, portability, or opting out of certain types of data processing.

We do not sell personal information. We will not unlawfully discriminate against you for exercising a privacy right.

Individuals in India may also have rights under applicable Indian data protection law. Requests will be handled in accordance with the legal requirements in force at the time of the request.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, protect against misuse, and, where enabled, understand how visitors use our website.

The types of cookies that may be used include:

• Essential cookies: Necessary for core website functionality, security, or requested services.
• Preference cookies: Used to remember choices or settings, where enabled.
• Analytics cookies: Used to understand visitor activity and improve website performance, where analytics tools are enabled.

The specific cookies depend on the features and third-party tools active on our website.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

9. Information Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, these measures may include access restrictions, account permissions, software updates, secure connections, and appropriate handling of client credentials.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

Clients should provide only the account access needed for their project and should revoke or update credentials when access is no longer required.

10. Children’s Privacy

SiteDoneFast provides website design and related services for businesses. Our services are not directed at children, and we do not knowingly seek to collect personal information from children through our business enquiry process.

If you believe a child has provided personal information to us, please contact hello@sitedonefast.com so we can review the situation and take appropriate action where required by law.

11. Third-Party Websites and Services

Our website or client projects may link to third-party websites, services, plugins, payment providers, or other external platforms.

We do not control the privacy practices of third parties. Your use of their services is subject to their own terms and privacy policies. We encourage you to review those policies before providing information directly to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last updated” date on this page. We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

SiteDoneFast
Email: hello@sitedonefast.com
Location: Ahmedabad, Gujarat, India